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Q: What is The Clean Shop?
A: The Clean Shop is a one-stop online store for all things cleaning. We deliver a large variety of household cleaning products to your doorstep - all while providing you with the most competitive prices. Whether you're looking to keep your home sparkly or to protect your loved ones from germs, we have you covered!

Q: Do you deliver to East Malaysia / overseas?
A: No, we currently deliver to WEST (PENINSULAR) MALAYSIA only, excluding Labuan. For more information on shipping & delivery, please Click Here.

Q: How do I use a coupon / discount code?
A: On the 'Checkout' page, just type in your discount code in the 'Discount Code' column, then click 'Apply'. Your total purchase amount will be automatically deducted before the payment process.

Q: How do I make a payment?
A: During the checkout stage, you can select and make a payment using online banking, debit/credit card, or Paypal (via iPay88). All transactions are made in Malaysian Ringgit (MYR).

Q: When will my order arrive?
A: Please allow us 3 - 5 working days (weekends & public holidays excluded) to deliver your order. We promise to be as quick as possible!


Q: Help, I have forgotten my password!

A: Please Click Here and click on 'Forgot your password?'. Type in your e-mail address and click 'Submit'. You'll then receive an e-mail which allows you to reset your password.


Q: Can I collect my order in person at your office?
A: No, unfortunately our office is not accessible to the public. Sorry!


Q: I want to stay up-to-date for all your latest news and offers!
A: Sure thing. Just sign up for our mailing list Here and receive a free 5% OFF voucher on us ;)


Q: I received an incomplete or damaged order. What should I do?
A: Please notify us immediately (Click Here) or call us at 018-6675698. We'll assist you as soon as possible! For more information, please kindly visit our Returns & Refunds Policy page.


Q: I would like to return something. What should I do?
A: In the event that you'd like to return something, please notify us (Click Here) or call us at 018-6675698. For more information, please kindly visit our Returns & Refunds Policy page.


Q: Where is my order?
A: We'll provide you with a tracking number via e-mail once your order has been sent out. Please visit this Link to track the status of your package. If you have not received your order after 5 working days, please contact us (Click Here) or call us at 018-6675698.


Q: I'm looking for this product. Do you sell it?
A: Click on the Search button (magnifying glass icon) at the top bar and type in what you'd like to purchase. If we don't have it, please contact us (Click Here) or call us at 018-6675698 and we'd be more than happy to recommend you an alternative.


Q: You should totally sell this product!
A: Maybe we should! Please contact us (Click Here) or call us at 018-6675698, then tell us what you'd like to see on our website and we'll look into it right away.

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