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Your privacy is always at our highest priority at The Clean Shop. Please read this Privacy Policy to be more aware about our policy on collecting, using and disclosing personal information. The Clean Shop would update the Privacy Policy to reflect company and user feedback occasionally. Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.    

This privacy policy was last updated on 28th July, 2020. 

By using or accessing the Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use and share your information in the ways described in this Privacy Policy. We are not responsible for the breach of our privacy statements or other content on websites outside the thecleanshop.com.my domain name. 

1) Collection of Information

We collect personal information that you voluntarily provide to us when registering at the Services expressing an interest in obtaining information about us or our products and services, when participating in activities on the Services or otherwise contacting us.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make and the products and features you use. The personal information we collect can include the following:

  • Publicly Available Personal Information. We collect first name, maiden name, last name, nickname, phone numbers, current and former address, email addresses, and other similar data.   
  • Credentials. We collect passwords, password hints, and similar security information used for authentication and account access. All credentials-related data is stored by Easystore.co
  • Payment Data. We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by iPay88 (M) Sdn. Bhd.   

2) Statement of Privacy

We take personal information, such as individual name, email address or telephone number as important privacy. We promise your personal information will not be disclosed to third party. We will not use or sell your personal information to third party unless:

  1. Registered users agreed to share with third party;
  2. Registered users make known to public of their personal information in selves-willingness in in order to enjoy products or services;
  3. Violations of The Clean Shop terms & conditions, or as otherwise required by the law;
  4. We are legally obliged by the courts of law to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena .

3) Instructions for Use

The Clean Shop is dedicated to protect the your personal information in standard security manner. We use password setting up by user to help protect your personal information from unauthorized access or use. Registered users are fully responsible for protecting their password. 

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.   

We use the information we collect or receive: 

  • To facilitate account creation and logon process. If you choose to link your account with us to a third party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract.     
  • To send you marketing and promotional communications. We and/or our third party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time
  • Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.          
  • To post testimonials. We post testimonials on our Services that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial. If you wish to update, or delete your testimonial, please contact us at info@thecleanshop.com.my and be sure to include your name, testimonial location, and contact information. 
  • Deliver targeted advertising to you. We may use your information to develop and display content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.               
  • Administer prize draws and competitions. We may use your information to administer prize draws and competitions when you elect to participate in competitions.               
  • Request Feedback. We may use your information to request feedback and to contact you about your use of our Services.                     
  • To enforce our terms, conditions and policies for Business Purposes, Legal Reasons and Contractual.  
  • To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.                         
  • To manage user accounts. We may use your information for the purposes of managing our account and keeping it in working order.                          
  • To respond to user inquiries/offer support to users.  We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.                                                 
  • For other Business Purposes. We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Services, products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.  

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than the period of time in which users have an account with us .  

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.   

4) Account Information 

If you would at any time like to review or change the information in your account or terminate your account, you can: 

  • Log into your account settings and update your user account.  
  • Contact us using the contact information provided.  

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Service and/or comply with legal requirements.     

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. 

Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list – however, we will still need to send you service-related emails that are necessary for the administration and use of your account. To otherwise opt-out, you may: 

  • Access your account settings and update preferences.  
  • Contact us using the contact information provided.  

5) Information Safety   

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the services within a secure environment.  

6) Cookies & Other Tracking Technologies   

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. 

7) Sharing Of Information

We only share and disclose your information with the following third parties. We have categorized each party so that you may be easily understand the purpose of our data collection and processing practices. If we have processed your data based on your consent and you wish to revoke your consent, please contact us.  

  • Advertising, Direct Marketing, and Lead Generation 
  • Cloud Computing Services 
  • Communicate and Chat with Users 
  • Content Optimization  
  • Functionality and Infrastructure Optimization 
  • Invoice and Billing 
  • Retargeting Platforms 
  • Social Media Sharing and Advertising 
  • Web and Mobile Analytics 
  • Website Hosting 
  • Website Performance Monitoring 
  • Website Testing 

If you have questions or comments about this policy, you may contact us by e-mail at info@thecleanshop.com.my.


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